Shipment Policy
Last Updated: 20 September 2024
At Golden Crown , we aim to provide timely and secure delivery of your furniture. Please review the following terms and conditions regarding our shipping policies.
1. Shipping Locations
We currently ship to the following locations:
- India
- We do not deliver to out of India.
If your location is not listed, please contact us at +91 9026460586 to discuss potential delivery options.
2. Processing Time
- Orders are typically processed within 10 days business days after payment confirmation.
- Custom or made-to-order items may take longer, and we will notify you of the estimated production and shipping time when you place your order.
3. Shipping Methods
We use for our deliveries. The available shipping options will be provided at checkout, and the cost of shipping will be calculated based on the delivery address and the size and weight of the order.
4. Shipping Fees
- Standard shipping rates apply based on your location and the dimensions/weight of the items.
- Free shipping is available for orders over 1500 .
- Additional charges may apply for expedited shipping or deliveries to remote areas.
5. Estimated Delivery Times
Delivery times vary based on your location:
- Domestic shipments: 12 days business days
Please note that delivery times are estimates and may be affected by external factors, such as weather conditions or customs processing for international orders.
6. Tracking Your Order
Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track your order on the carrier’s website.
7. Delivery Issues
- Missed Delivery: If no one is available to accept the delivery, the carrier will leave a notice with instructions for rescheduling or picking up the order.
- Incorrect Address: Please ensure your shipping address is accurate. We are not responsible for failed deliveries due to incorrect addresses provided during checkout.
- Lost or Damaged Items: If your shipment is lost or arrives damaged, contact us immediately at +91 9026460586. We will file a claim with the carrier and arrange for a replacement or refund.
9. In-Home Delivery and Assembly
For large furniture items, we offer optional in-home delivery and assembly services in select regions:
- In-Home Delivery: Our team will deliver the item inside your home to your room of choice.
- Assembly Services: For an additional fee, we provide professional assembly of the furniture.
These services may have different costs based on location and item type, and will be offered at checkout if available.
10. Delays
While we strive to meet delivery estimates, we are not responsible for delays caused by unforeseen circumstances, such as carrier issues, weather conditions, or supply chain disruptions. In such cases, we will notify you of any significant delays.
Contact Us
If you have any questions or concerns regarding your shipment, please contact our customer service at +91 9026460586.
This policy provides clear guidelines for your customers regarding shipping, helping manage their expectations and avoid misunderstandings. Be sure to customize it to fit your shipping logistics.