Refund Policy
Last Updated: 20 September 2024
At Golden Crown, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely happy with your order, we are here to help.
1. Eligibility for Refund
Refunds are available for items that meet the following conditions:
- The item must be unused and in its original packaging.
- The request for a refund must be made within 7 days from the delivery date.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
2. Non-Refundable Items
Certain items are not eligible for a refund, including:
- Custom-made or personalized furniture.
- Clearance items or items marked as "final sale."
- Furniture that has been damaged due to misuse, incorrect assembly, or wear and tear.
3. Return Process
To initiate a return and request a refund:
- Contact our customer service team at +91 9026460586 within 2 days of receiving the item.
- Provide your order number and details of the product you wish to return.
- Our team will provide you with return instructions, including where to send the item.
4. Return Shipping Costs
- The customer is responsible for return shipping costs unless the item was damaged or defective upon arrival.
- For returns due to damaged or defective items, we will cover the shipping costs and provide a pre-paid return label.
5. Refund Processing
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If your return is approved, a refund will be issued to your original payment method within 5 days after the approval.
- Depending on your payment provider, it may take additional time for the refund to be reflected in your account.
6. Damaged or Defective Items
If your furniture arrives damaged or defective, please contact us within 7 days of receiving the item. We will arrange a replacement, repair, or refund depending on the issue.
7. Late or Missing Refunds
If you haven’t received your refund within the stated period:
- First, check your bank account or contact your credit card provider, as refunds can take some time to process.
- If you have done this and still have not received your refund, please contact us at +91 9026460586.
8. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at +91 9026460586 within 7 days.