Privacy Policy

Last Updated: 20 September 2024

At Golden Crown, we prioritize your privacy and are committed to protecting your personal information when you shop for furniture with us. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website and services. By using our site, you agree to the terms outlined below.

1. Information We Collect

We collect the following types of information to provide the best shopping experience:

• Personal Information: This includes your name, email address, phone number, billing and shipping addresses, and payment details when you place an order or create an account.
• Non-Personal Information: We collect non-personal data such as your IP address, browser type, device information, and browsing activity on our site using cookies and other tracking technologies.

2. How We Use Your Information

We use the information collected for various purposes:

• Order Processing: To fulfill and manage orders, including payment processing and delivery.
• Customer Support: To respond to your inquiries and provide after-sales services.
• Marketing Communications: To send you promotional offers, newsletters, or updates on new furniture collections.
• Website Improvement: To analyze user behavior and improve our website, services, and furniture offerings.
• Security: To protect against fraudulent activities and maintain the security of our platform.

3. Sharing Your Information

Your personal information may be shared with trusted third parties only in the following scenarios:

• Service Providers: We may share your details with shipping companies, payment processors, and IT support to facilitate order completion and delivery.
• Legal Obligations: If required by law or to comply with legal processes, we may disclose your information to government authorities.
• Business Transactions: In the event of a merger or sale of assets, your information may be transferred as part of the business.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience on our site:

• Functional Cookies: Required for the basic operation of the site, such as remembering your cart and login information.
• Analytics Cookies: Used to track user behavior and website performance.
• Advertising Cookies: Deliver personalized furniture recommendations and promotions based on your browsing history.

You can adjust your cookie preferences through your browser settings, but disabling certain cookies may affect your ability to shop on our website.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes encryption, secure servers, and regular system monitoring. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have rights concerning your personal information:

• Access and Correction: You can request access to or correction of your personal data at any time.
• Data Deletion: You may request that we delete your personal information, subject to any legal obligations to retain data.
• Marketing Opt-Out: You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Children’s Privacy

Our website is not intended for use by children under 13, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us to have it deleted.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. When we make changes, the "Last Updated" date will be revised. We encourage you to review this policy from time to time.

9. Contact Us

If you have any questions regarding this Privacy Policy or need further assistance, please contact us:

• Email: 
• Phone: +91 9026460586
• Mailing Address: Neelamantha, Near Shared Path, Lucknow, Uttar Pradesh.

This policy ensures clarity for your customers about how their personal information is handled on your furniture e-commerce website. Be sure to adjust it as necessary to meet your legal obligations and business practices.