Return Policy

Last Updated: 20 September 2024

At Golden Crown, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help. Please review our return policy below.

1. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

• The item must be unused, undamaged, and in the same condition that you received it.
• It must be in its original packaging.
• The return request must be initiated within 7 days from the date of delivery.
• Proof of purchase receipt or order confirmation is required.

2. Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized products.
• Perishable goods, such as food or flowers.
• Clearance items or products marked as "final sale."
• Gift cards.
• Items that have been assembled, altered, or used.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service at +91 9026460586 within 7 days of receiving your order.
2. Provide your order number and the reason for the return.
3. Our customer service team will provide instructions and the return shipping address.

4. Return Shipping

• Customer Responsibility: You will be responsible for the cost of return shipping unless the item arrived damaged, defective, or the wrong item was sent.
• Pre-Paid Labels: If the return is due to our error, we will provide you with a pre-paid return label.
• Please ensure the item is securely packaged to prevent damage during transit.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and the amount will be credited to your original payment method within [number of days].
• Refunds may take additional time depending on your bank or payment provider.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at +91 9026460586 .

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

8. Late or Missing Refunds

If you have not received your refund after the specified time:

1. Check your bank account or credit card statement.
2. Contact your credit card company or bank, as it may take some time for the refund to be processed.
3. If you still have not received your refund, please contact us at +91 9026460586 .

9. Return Address

Neelamantha, Near Shared Path, Lucknow, Uttar Pradesh.

Contact Us
If you have any questions about our return policy or need assistance, please reach out to our customer service team at +91 9026460586.